Refund policy

RETURNS

At Burnell’s, we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for a refund or in-store credit. Please read the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

You have 21 days to return an item after the purchase date. Items must be returned unused, in their original packaging, and in a salable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Due to the custom nature of our products, we do not accept returns on items that have been sized, engraved or otherwise altered, either by us, or by a third party.

You may return your purchase in store or mail it to:BCG Kansas, LLC550 N Rock Rd, Suite 104Wichita, KS 67206

A refund will be submitted in the method originally used for the purchase. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.

EXCHANGES
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy.

GIFT RETURNS
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

ORDER CANCELLATIONS AND AMENDMENTS
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 21 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.If you have questions, please don't hesitate to contact us at 316-634-2822.

Gift certificates are not redeemable for cash.