A Message to Our Customers about COVID-19, Our Store and Hours.


To our Burnell’s family,

Like the rest of the world, we at Burnell’s are committed to best practices during these uncertain times. Our highest priority is the health and safety of you, your family, our employees and their families. In an effort to protect our employees and following the guidelines of the CDC and WHO, we have suspended all company travel for the next six weeks. As everything is uncertain at this time, it is our plan to remain open. As we all know, this could change quickly and if a Government-mandated closure does occur, we will comply and immediately inform you.

What does this mean for you, our valued customers? 

  1. We are open for business with regular hours with the exception of Mondays starting March 23rd. We will be closed on Mondays and are taking measures to try and keep our wonderful customers and staff safe during these tumultuous times.
  2. We are taking every precaution to maintain a clean environment in our store. This includes the ending of checking and cleaning of jewelry items that do not need repair for the time being. Our shop with four goldsmiths is still open and we would still love to take care of your items that need some special attention. Also, our three gemologists will still be able to do appraisals.
  3. We will accommodate private appointments. If you are uncomfortable shopping aside other customers, call the store (316) 634-2822 or email info@burnells.com to set up an appointment that works for you.

At this time, we at Burnell’s are reminded about what makes our work so special, it is celebrating life’s precious moments and we will continue to help you with those special times now. It is hard to imagine during times like this when anxiety and fear seems to be running rampant, but life will return and cherished occasions will always be made. There is a future after COVID-19 and we wish all our customers health, safety, and optimism.

As we reflect on having to make temporary changes to our own daily lives, we are even more thankful for the sacrifice many medical professionals are making as they risk their own lives to save others. We also look forward to life returning to normal. Together we will come together as a nation, we will get through this and we will be stronger for it.

Robin Lies and Nathan Regan